Md. Mahadi Hasan
WordPress Expert, WooCommerce, SEO and Customer Support
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E-commerce Operations & Support Specialist for Peptide & Health Brands 🧬
Managing a peptide or health supplement store requires high accuracy, fast customer response, and seamless store operations. With hands-on experience handling operations for US-based peptide brands (like PeptixBio & AscendBioLabs), I help store owners maintain high CSAT and smooth daily workflows.
What I bring to your brand:
🎧 Dedicated Support: Handling email, live chat, and ticketing with industry-specific understanding.
📦 Order & Logistics Tracking: Smooth handling of fulfillment inquiries, reshipments, and refunds.
⚙️ Help Desk Setup: Configuration and management on Gorgias, Zendesk, and Intercom.
📊 Store Operations: Daily WooCommerce/Shopify backend updates and inventory tracking.
If you run a biotech, peptide, or supplement store and need an experienced specialist to handle your customer support and backend operations, let's connect!
📩 Send a direct message or book a call on Contra to discuss your store's needs.
#PeptideEcommerce #EcommerceOperations #CustomerSupport #Gorgias #ShopifyExpert #WooCommerce #BiotechSupport #ContraFreelance
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Elevate Your E-commerce Customer Experience & Store Operations 🚀
Struggling to manage live chats, order inquiries, and store workflows while scaling your business? I help e-commerce brands streamline their operations and deliver 5-star customer support.
What I can handle for your store:
🎧 Live Chat & Email Support: Fast, friendly, and solution-driven communication.
📦 Order Management: Seamless handling of tracking, refunds, and exchanges.
⚙️ Help Desk Setup: Configuration on Zendesk, Gorgias, Intercom, or native chat apps.
📊 Store Operations: Daily workflows to keep your backend running smoothly.
Key Highlights:
⚡ Fast Response Time
⭐ High CSAT & Customer Loyalty
⚙️ Organized & Efficient Workflow
Ready to boost customer satisfaction and free up your time? Send a direct message or book a call—let’s talk!
#EcommerceSupport #CustomerSuccess #StoreOperations #VirtualAssistant #LiveChat #ShopifyExpert #WooCommerce #ContraFreelancer
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Corporate WordPress Website Development for Packaging Solutions
Developed a professional corporate website for Viggo Pack using WordPress, specifically tailored to showcase industrial packaging solutions. The project focused on creating a clean, trustworthy, and informative user experience. Key features included a structured service/product overview, intuitive navigation for easy information access, and optimized contact forms for business inquiries. The site is fully mobile-responsive, performance-optimized, and built to reflect the brand's professional identity in the packaging industry.
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Fast response times and clear communication build real buyer trust for e-commerce brands. 🛒💬
Here’s a quick breakdown of my recent experience delivering dedicated Email & Live Chat Support for AscendBioLabs (https://ascendbiolabs.com/), a US-based e-commerce brand:
Handling daily customer interactions isn't just about replying—it's about retaining customers and protecting brand reputation.
Key responsibilities & highlights:
🔹 Ticket & Email Management: Resolved daily customer inquiries regarding orders, tracking, and product information with minimal response times.
🔹 Issue Resolution: Handled sensitive requests like exchanges, refunds, and order modifications professionally while adhering to brand policies.
🔹 Customer Retention: Focused on clear, empathetic, and friendly communication to maintain high customer satisfaction (CSAT) scores.
🔹 Zero Missed Queries: Utilized structured ticketing workflows to ensure every single customer received a timely follow-up.
Keeping backend operations and customer support smooth allows store owners to focus purely on scaling their business. 📈
📂 Check out my full Portfolio & Available Services here:
👉 [Portfolio Profile / Service Link (https://mahadi-codes.github.io/Wpdeb-Portfolio/)]
Need help managing your e-commerce customer support, ticket queues, or store operations? Feel free to send me a direct message! 📩
#EcommerceSupport #CustomerService #EmailSupport #LiveChatSupport #ShopifySupport #VirtualAssistant #EcommerceVA
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