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Anshul Verma's avatar
Anshul Verma
Chandigarh, India
Customer Success | Customer Support | Business Growth
New to Contra
Customer Success | Customer Support | Business Growth
Cover image for As a Technical Support Team
As a Technical Support Team Member at KMG Infotech, I was part of the dedicated support team serving Great American Insurance Company (GAIC). My role focused on providing technical support for the client's internal business applications, troubleshooting user-reported issues, and ensuring minimal disruption to day-to-day operations. I collaborated with internal teams to investigate technical problems, prioritize and manage escalated incidents, communicate updates to stakeholders, and ensure timely issue resolution. I also contributed to process documentation, knowledge sharing, and continuous improvements to enhance the overall support experience and operational efficiency.
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Cover image for As part of the customer
As part of the customer support team at Health BioTech Limited, I was responsible for delivering exceptional after-sales support and ensuring a seamless customer experience throughout the post-purchase journey. My role involved handling customer inquiries, resolving product- and service-related concerns, coordinating with internal teams for timely issue resolution, and maintaining consistent communication with customers. I focused on building trust, improving customer satisfaction, and strengthening long-term customer relationships through responsive and solution-oriented support. This experience enhanced the overall after-sales process by promoting proactive communication, efficient issue handling, and a customer-first approach that contributed to higher customer confidence and service quality.
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Cover image for As a Customer Support Manager
As a Customer Support Manager at AirMail Services (AMS), I managed end-to-end customer support for an online medication ordering platform, providing assistance through phone, email, and live chat. My responsibilities included handling customer inquiries, processing medication orders, resolving payment and delivery issues, coordinating with internal teams, and ensuring timely communication throughout the customer journey. I focused on delivering accurate, empathetic, and efficient support while maintaining high service standards. This experience helped streamline support workflows, improve response consistency across multiple channels, and contribute to a positive customer experience in a fast-paced healthcare environment.
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Cover image for As part of Garud AI's
As part of Garud AI's growth journey, I focused on designing a structured customer support framework to ensure efficient issue resolution, faster response times, and a consistent customer experience. The project involved creating support workflows, defining escalation processes, improving communication standards, and building a scalable support structure for future deployments. The objective was to establish a customer-centric support operation capable of handling technical queries, implementation assistance, and post-deployment support efficiently. This work also included identifying opportunities for process automation, knowledge management, SLA planning, and performance tracking to help deliver a seamless customer experience as the platform scales.
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Active Directory(1)
Jeffery Williams's avatar
Jeffery Williams
Colorado Springs, USA
Senior Enterprise AI Architect & Operational Intelligence
New to Contra
Senior Enterprise AI Architect & Operational Intelligence
Cover image for Architected and developed a complex
Architected and developed a complex enterprise commission management and sales compensation platform tightly integrated with Epicor Prophet 21 for a large multi-division industrial distribution organization. The platform automated highly customized commission calculations across multiple business units using configurable rule matrices based on gross sales, margin percentages, product classes, payment collection thresholds, sales goals, rebates, shipping adjustments, commission splits, and period-over-period performance metrics. The system replaced fragmented manual commission processes with a centralized operational platform featuring approval workflows, audit tracking, dynamic commission matrices, configurable overrides, role-based security, payroll integration readiness, and near real-time invoice and commission visibility. Designed for long-term scalability and acquisition growth, the architecture supports company-specific commission policies, future drag-and-drop integration mapping, and highly flexible business-rule configuration across evolving organizational structures. Responsibilities included enterprise architecture, SQL Server-based backend design, operational workflow engineering, ERP integration strategy, configurable rules-engine development, financial systems automation, data modeling, and executive operational reporting.
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Cover image for AI-driven shared delivery and logistics
AI-driven shared delivery and logistics platform designed to help independent restaurants maximize delivery capacity, reduce idle labor costs, and create new revenue opportunities through collaborative resource sharing. The platform intelligently coordinates delivery demand between participating establishments, allowing nearby restaurants to share available drivers during peak periods while maintaining operational control, surge pricing flexibility, and delivery acceptance rules. By optimizing route utilization and balancing excess demand across local partners, restaurants can improve delivery performance without maintaining excess staffing. The system also introduces AI-assisted route commerce, enabling customers to discover and add menu items from participating restaurants along their delivery route, creating expanded ordering options, increased average order value, and commission-based cross-restaurant revenue opportunities. Focused on operational efficiency, AI-driven logistics, dynamic delivery optimization, and real-world multi-business collaboration.
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Cover image for DealForge AI is an intelligent
DealForge AI is an intelligent CRM and revenue operations platform designed to move beyond traditional contact management into AI-assisted sales orchestration and operational intelligence. The platform automatically enriches companies and contacts using public web data, press releases, LinkedIn signals, news sources, and company websites while continuously discovering additional decision-makers aligned to targeted products and services. The system combines AI-driven lead grading, opportunity prioritization, competitive intelligence, predictive sales insights, and adaptive engagement workflows to help organizations focus on the highest-probability opportunities. DealForge AI tracks historical sales behavior, objections, vertical trends, average deal characteristics, and purchasing patterns to refine lead prioritization and outreach strategy over time. Features include AI-assisted call guidance, dynamic email and solicitation scripting, multi-pass company intelligence analysis, configurable scoring models, workflow automation, Office 365 integration, executive contact discovery, and real-time sales engagement support. The platform functions as an operational intelligence layer for sales organizations, helping teams understand not only who to pursue, but how to engage them effectively based on contextual business signals and learned behavioral patterns.
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Cover image for AI-driven business development and operational
AI-driven business development and operational intelligence platform developed for civil engineering and infrastructure firms. The system consolidates procurement data, municipal planning signals, funding intelligence, meeting minutes, and competitive insights into a unified decision-support platform designed to identify opportunities earlier in the lifecycle before formal procurement release. Built with integrated AI scoring, workflow automation, market analysis, GIS visualization, competitor intelligence, and executive reporting to support strategic growth, go/no-go evaluation, and operational forecasting across regional markets.
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Active Directory(1)
Ezra Rayburn's avatar
Ezra Rayburn
Jerusalem, Israel
55% Supprt Reduction | 5X Salesforce Cert & IAM n8n Archtect
New to Contra
55% Supprt Reduction | 5X Salesforce Cert & IAM n8n Archtect
Cover image for SaaS Capital Recovery
SaaS Capital Recovery
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Cover image for PAM and MFA Hardening
PAM and MFA Hardening
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1
Cover image for Zero Downtime Identity Migration
Zero Downtime Identity Migration
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2
Cover image for THE PROBLEM The organization carried 600
THE PROBLEM The organization carried 600 admin accounts with unreviewed entitlements. JML processes ran manually. New hire provisioning averaged 72 hours from request to access. Offboarding gaps left orphaned accounts active in production systems. WHAT WE DID ▪  Conducted full identity inventory across all AD domains and connected SaaS platforms. ▪  Designed a SAML 2.0 JIT provisioning pipeline tied to HR system joiner events. ▪  Validated the pipeline in a 600-user simulated Active Directory forest on Windows Server 2025. ▪  Built automated deprovisioning triggers for leaver events, removing manual offboarding steps. ▪  Delivered a Zero Touch onboarding architecture with IT team runbook for ongoing operations. THE RESULTS ▪  JML provisioning time: reduced from 72 hours to Zero Touch automated delivery. ▪  IT support ticket volume: 55% reduction within 60 days of architecture deployment. ▪  Admin account review: 600 accounts audited and remediated. ▪  Orphaned account risk: eliminated via automated leaver event triggers. 55% Reduction in IT support tickets within 60 days
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Active Directory(4)
Jimwel Mendoza's avatar
Jimwel Mendoza
Philippines
Expert IT & Cybersecurity for Healthcare Solutions 🛡️
Expert IT & Cybersecurity for Healthcare Solutions 🛡️
Cover image for Cyber Security Analyst
Cyber Security Analyst
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9
Cover image for Senior Dispatch Analyst
Senior Dispatch Analyst
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Cover image for Software Engineer
Software Engineer
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1
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Active Directory(2)
Sean Marcucci's avatar
Sean Marcucci
Holland, USA
Small business tech partner for websites and IT support
Small business tech partner for websites and IT support
Cover image for I recently helped a client overhaul their small business IT ...
I recently helped a client overhaul their small business IT stack. The work included cleaning up their Active Directory, tightening security, reorganizing shared drives, and improving their onboarding workflow. I also introduced some lightweight automation to reduce repetitive tasks and make day to day support easier. It has been rewarding to see how a few well planned changes can remove friction for an entire team.
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Cover image for I’m in the middle of a Microsoft 365 migration for a small b...
I’m in the middle of a Microsoft 365 migration for a small business client. This project includes user onboarding, email and file migration, policy cleanup, and security upgrades like MFA and conditional access. I’m also standardizing their device setup and rolling out clear documentation so the team can work more efficiently once everything is moved. It has been a great opportunity to combine hands-on support with process improvement.
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Cover image for I’m also working on a personal project called Doom With a Br...
I’m also working on a personal project called Doom With a Broom, a small game I am building as both a practice piece and a portfolio project. The player takes on the role of a janitor who wakes up from a nap in his favorite broom closet only to discover that the ship has been overrun by aliens and rogue robots. Armed with his trusty mop, he has to fight his way to the docking bay and escape. Right now the game is in a text based phase while I focus on building solid mechanics. I have the basic framework in place, including a simple UI, player and enemy classes, combat logic, and button driven events that log action messages. Phase two will introduce graphics and a more polished interface as I continue to iterate on the design.
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Cover image for I’m excited to share a project I have in progress right now....
I’m excited to share a project I have in progress right now. I’m building a full website for Sashay’s Boutique, a fashion-forward shop that offers chic styles at affordable prices. I’m creating a clean, modern, mobile-first design that gives the brand a fresh online presence and makes browsing easy and enjoyable. The project has been a lot of fun to work on so far, and I’m looking forward to sharing more as it comes together.
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Active Directory(1)