Senior Dispatch Analyst
Jimwel Mendoza
Healthcare IT Support
Active Directory
Avaya one x
Microsoft Office 365
Fresenius Medical Care
∙ Provide First hand Helpdesk support to Fresenius Medical Care and Suncor
∙ Support for remote connectivity ( Remote Desktop Connection and VPN )
∙ Diagnose, route, and escalate tickets as necessary ( ServiceNow )
∙ Provides support for Microsoft Office applications
∙ Provides first level support for Telecommunications email handling applications
∙ Provides Application support for Fresenius Medical Care
∙ Tools/Programs/Applications
