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As part of the customer support team at Health BioTech Limited, I was responsible for delivering exceptional after-sales support and ensuring a seamless customer experience throughout the post-purchase journey.
My role involved handling customer inquiries, resolving product- and service-related concerns, coordinating with internal teams for timely issue resolution, and maintaining consistent communication with customers. I focused on building trust, improving customer satisfaction, and strengthening long-term customer relationships through responsive and solution-oriented support.
This experience enhanced the overall after-sales process by promoting proactive communication, efficient issue handling, and a customer-first approach that contributed to higher customer confidence and service quality.
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Excellent work Rokas.
I built Airix Services, a Lahore-based AC repair & maintenance business experience designed around a simple problem: when a customer says “My AC isn’t working, can I book a technician?”, there’s usually a lot of back-and-forth before that becomes an actual booking.
With Airix, the customer can describe the issue, check available slots, share their location, request a booking, and stay updated throughout the process.
The product includes:
• AI-assisted conversational booking
• Interactive booking flow with real availability & scheduling
• Map-based service location
• Customer, technician & business owner experiences
• Technician assignment and job updates
• Owner-reviewed confirmations, rescheduling & cancellations
• Persistent conversations and in-app updates
• Business dashboard with filters, reports & controls
• Demo access for all three roles
The goal was simple: turn “Can I book an AC technician?” into a confirmed booking with less back-and-forth and less manual work for the business owner.
I’ve now published the product and am preparing the final demo video for submission.
Built with @Lovable for the #lovablechallenge
The sale isn’t the finish line. It’s where the next workflow begins.
A client signs your proposal. What happens next?
Your team might still need to:
Send a welcome email
Create a project workspace
Set up the client record in your CRM
Notify the delivery team
Share onboarding instructions
That’s a lot of manual work before the actual work even begins.
With the right automation, the process can start automatically:
Deal Won → Welcome Email → Project Created → CRM Updated → Team Notified
Every step connects. Nothing needs to be copied across multiple tools by hand.
At DevSynt, we build practical AI and automation workflows that connect your tools, reduce repetitive admin, and help your team focus on delivering work.
Less manual coordination. Smoother client onboarding.
