The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Back to feedPost
As part of Garud AI's growth journey, I focused on designing a structured customer support framework to ensure efficient issue resolution, faster response times, and a consistent customer experience.
The project involved creating support workflows, defining escalation processes, improving communication standards, and building a scalable support structure for future deployments. The objective was to establish a customer-centric support operation capable of handling technical queries, implementation assistance, and post-deployment support efficiently.
This work also included identifying opportunities for process automation, knowledge management, SLA planning, and performance tracking to help deliver a seamless customer experience as the platform scales.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Trending
retrofuturism
Share your favorite designs from the past exploring the distant future. Or your own take on the aesthetic 🚀
halftone
Dots. Texture. Grain. Let's see your designs using the halftone technique.
Midjourney
Creatives are showing off what they're making with Midjourney.
colorgrade
Video editors sound off: How do you enhance the mood of your video in color grading?
Related posts
I recently built this workflow in n8n to automate the first stage of handling customer support requests.
The idea was to take an incoming ticket and let the system handle the repetitive work:
→ Receive the customer request through a webhook
→ Process and structure the incoming data
→ Use an AI Agent to understand the ticket
→ Classify it as Genuine, Spam, or Unclear
→ Route it based on the classification
→ Trigger the appropriate email action
→ Log the interaction in Google Sheets
I also added an Unclear path so that tickets the AI isn’t confident about don’t get blindly processed.
The goal isn’t to remove humans from customer support.
It’s to reduce the repetitive sorting and routing work, so the team can spend more time on the requests that actually need their attention.
Would you automate customer support differently? I’d love to hear how you’d approach it.
The Unclear lane is exactly the right guardrail. I’d add two production checks: redact PII before sending ticket text to the model, and measure false-positive/false-negative rates by category rather than a single accuracy score. Logging resolutions and human overrides back into...
notikn
Custom Notion Workspace Architecture & Business System Design
Stop losing time in chaotic files and scattered chats. 🛑📂
When your business grows, keeping track of projects, suppliers, inventory, and team tasks across WhatsApp, Drive, and Email quickly turns into wasted hours.
Your work deserves a better system. ✨
I design fully custom, linked Notion workspaces tailored specifically for your operational needs — whether you run a creative studio, a restaurant, or a fast-paced business.
What I can build for you:
🔹 All-in-One Hubs: Centralized workspaces for clients, projects, and deliverables.
🔹 Linked Databases: Automated tracking for inventory, suppliers, budgets, and menus.
🔹 Custom Task Management: Kanban boards, progress trackers, and SOP documentation.
🔹 Google Certified Standards: Systems built on proven project management methodologies.
🎥 Watch the video to see how a messy workspace transforms into a seamless operational engine.
📩 Ready to bring structure to your business? Send me a message or book a discovery chat today!
NotionsmallbusinesstoolsworkflowautomationDatabase AdministrationMotion DesignProject ManagementGoogle Workspace Studio
I built a 1-page SaaS application using Bubble that allows users to solve complex problems with a single click using AI. The application features a clean, professional user interface centered around a primary "Solve the Problem" button to deliver an effortless user experience. This live web app works directly alongside my short video presentation to demonstrate the layout and core concept. #bubblefreeforall