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THE PROBLEM
The organization carried 600 admin accounts with unreviewed entitlements. JML processes ran manually. New hire provisioning averaged 72 hours from request to access. Offboarding gaps left orphaned accounts active in production systems.
WHAT WE DID
▪ Conducted full identity inventory across all AD domains and connected SaaS platforms.
▪ Designed a SAML 2.0 JIT provisioning pipeline tied to HR system joiner events.
▪ Validated the pipeline in a 600-user simulated Active Directory forest on Windows Server 2025.
▪ Built automated deprovisioning triggers for leaver events, removing manual offboarding steps.
▪ Delivered a Zero Touch onboarding architecture with IT team runbook for ongoing operations.
THE RESULTS
▪ JML provisioning time: reduced from 72 hours to Zero Touch automated delivery.
▪ IT support ticket volume: 55% reduction within 60 days of architecture deployment.
▪ Admin account review: 600 accounts audited and remediated.
▪ Orphaned account risk: eliminated via automated leaver event triggers.
55%
Reduction in IT support tickets within 60 days
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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