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Cover image for Built an AI-powered customer support
Built an AI-powered customer support chatbot for Fontty Games from the ground up. Designed the system prompt architecture, intent scoping, and structured JSON output pipeline using the DeepSeek API. The assistant — Sir Alfonzo Quareno IV — handles game inquiries across three titles and escalates flagged cases (refunds, bug reports, collabs, and more) by collecting user data conversationally and logging it automatically to Google Sheets via a custom Apps Script webhook🔥. Key engineering decisions: Structured JSON output enforced via response_format to guarantee parseable replies Stateless service with conversation history managed per session on the frontend Escalation logic driven entirely by model output — no hardcoded UI triggers Prompt designed to resist persona attacks, scope creep, and language confusion Built on Blazor Server with MudBlazor for the frontend.
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Cover image for From Spreadsheet Chaos to Automated
From Spreadsheet Chaos to Automated CRM System. Most businesses don't need more tools. They need better workflows. Many small businesses still manage customer data manually: ❌ Leads scattered across multiple spreadsheets ❌ Follow-ups forgotten ❌ No clear sales pipeline ❌ Customer history difficult to track This is where automation can help. I built a lightweight CRM system using Google Workspace + Google Apps Script that helps businesses: ✅ Capture and organize leads automatically ✅ Track customer progress through sales stages ✅ Create follow-up reminders ✅ Generate reports and insights ✅ Keep everything connected inside their existing workspace The goal is simple: Transform repetitive manual processes into a smarter business system. No complicated software. No unnecessary subscriptions. Just a workflow designed around how your business actually works. Building practical automation systems for businesses using Google Workspace. What process in your business takes too much manual work?
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