Freelance Customer Success Managers in CaliforniaFreelance Customer Success Managers in California
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LaToya Ali's avatar
LaToya Ali
Menifee, USA
Customer Experience, Tech Support & Automation Specialist
Customer Experience, Tech Support & Automation Specialist
Cover image for Lessons from Building a Support Engineering Team from Scratch
Lessons from Building a Support Engineering Team from Scratch
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17
Cover image for Integrating Support into the Company Vision
Integrating Support into the Company Vision
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23
Cover image for How to Tell Stories with Data
How to Tell Stories with Data
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24
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Customer Success Manager(1)
Samantha Tovar's avatar
Samantha Tovar
Los Angeles, USA
Fractional support & ops for solo SaaS founders
New to Contra
Fractional support & ops for solo SaaS founders
Cover image for Description: Built and refined the
Description: Built and refined the internal admin panel for CustodyIQ, including a full customer health scoring system (0–100), plan badges, last login tracking, churn risk flags, and Stripe subscription status. Used to monitor all active subscribers, identify at-risk accounts, and trigger personal outreach before churn occurs.
0
24
Cover image for 1. Fixed a Payment Bypass
1. Fixed a Payment Bypass Vulnerability in a Live SaaS Caught a critical flaw in my own subscription app where user accounts were being created in the database before Stripe payment actually confirmed, meaning someone could get full access without ever paying. Rebuilt the signup flow so intake data is held temporarily and the real account is only created once the Stripe webhook confirms payment. :Shipped without any downtime or disruption to existing customers.
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26
Cover image for 1. Fixed a Payment Bypass
1. Fixed a Payment Bypass Vulnerability in a Live SaaS Caught a critical flaw in my own subscription app where user accounts were being created in the database before Stripe payment actually confirmed, meaning someone could get full access without ever paying. Rebuilt the signup flow so intake data is held temporarily and the real account is only created once the Stripe webhook confirms payment. Shipped without any downtime or disruption to existing customers. 2. Rebuilt a Customer Admin Panel for a Solo-Founder SaaS Designed and shipped a full admin dashboard for a subscription app: customer health scores, churn-risk flags, plan status, login activity, and profile completeness, all in one view. Replaced a scattered set of manual checks with a single system that surfaces which customers need attention before they churn or file a complaint. 3. Client Relations & Account Management, International Accounts Managed international client accounts in a corporate account management role, handling day-to-day relationship management, issue resolution, and cross-team coordination. Background spans customer service leadership in e-commerce as well, giving me both the corporate-process side and the scrappy solo-founder side of support. 4. Built a Grace-Period System for Failed Subscription Payments Designed and implemented an automated grace-period flow for customers whose payments fail: toast notifications, clear in-app messaging, and a defined window before access is restricted, instead of an abrupt cutoff. Reduced accidental churn from card declines and payment hiccups without needing manual follow-up on every failed charge.
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32
Cover image for CustodyIQ: Solo SaaS Support & Ops
CustodyIQ: Solo SaaS Support & Ops
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2
Customer Success Manager(3)
I'mani Dickey's avatar
I'mani Dickey
San Leandro, USA
Client success & ops that bring structure to your hustle!
5.0
Rating
1
Followers
Client success & ops that bring structure to your hustle!
Cover image for Custom Communication System for Youth Training Business
Custom Communication System for Youth Training Business
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23
Cover image for Client Payment & Progress Tracker for Sports Training
Client Payment & Progress Tracker for Sports Training
1
0
10
Cover image for Optimized Training Schedules to Boost Attendance
Optimized Training Schedules to Boost Attendance
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13
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Customer Success Manager(2)
Marco Raye's avatar
Marco Raye
proSan Diego, USA
B2B SaaS Content Marketing Leader | SEO + Growth
New to Contra
B2B SaaS Content Marketing Leader | SEO + Growth
Cover image for Identified a recurring customer pain
Identified a recurring customer pain point through Voice of the Customer (VoC) meetings with Customer Success Managers and transformed it into an SEO-driven educational resource. Led topic development, research, content strategy, and execution to create a customer-focused guide that improved product understanding, supported sales conversations, and helped customers optimize SMS credit usage.
1
48
Cover image for Created and promoted executive thought
Created and promoted executive thought leadership content announcing CEO and Co-Founder appointment to the CTIA Board of Directors, strengthening brand credibility within the wireless communications industry. The announcement supported broader brand authority efforts by leveraging third-party recognition, industry leadership, and executive expertise to increase visibility across digital channels. This type of authoritative content helped reinforce trust signals for audiences, improve brand entity recognition, and support emerging AI/LLM visibility by creating credible, indexable content tied to industry expertise and leadership. The campaign demonstrated the impact of strategic PR, social amplification, and thought leadership content in building long-term brand equity and search presence.
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25
Cover image for Developed promotional Linkedin content for
Developed promotional Linkedin content for EZ Texting’s 2025 Consumer Texting Behavior Report to showcase key consumer insights and position SMS as a critical channel for modern customer engagement. The campaign translated original research findings into an easy-to-digest social asset highlighting shifts in consumer communication preferences, purchasing behavior, and response expectations. The content supported brand awareness, thought leadership, and demand generation by turning proprietary data into actionable insights for marketers.
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24
Cover image for One of hundreds of LinkedIn
One of hundreds of LinkedIn soical posts I've created. This time, as an educational SMS marketing asset designed to help businesses understand how text messaging can improve customer engagement, increase conversions, and drive revenue. The content highlighted SMS best practices, consumer engagement trends, and actionable campaign ideas including flash sales, exclusive promotions, abandoned cart reminders, and customer loyalty messaging. The goal was to simplify SMS strategy for marketers while demonstrating how brands can use personalized, timely messaging to create stronger customer relationships.
1
28
Customer Success Manager(1)
Tina Mendiola's avatar
Tina Mendiola
Visalia, USA
Client Onboarding | CRM Workflow Specialist
$1k+
Earned
1x
Hired
2
Followers
Client Onboarding | CRM Workflow Specialist
Cover image for CRMs and SaaS tools should support the business, not complic...
CRMs and SaaS tools should support the business, not complicate it. I help configure and manage platforms so pipelines, tracking, and documentation align with real workflows. This ensures systems are actually used and provide meaningful visibility.
0
104
Cover image for Successful implementations require clarity, coordination, an...
Successful implementations require clarity, coordination, and follow through. I manage project setup, timelines, and dependencies to ensure clients are launched correctly and internal teams stay aligned. This creates predictable execution and reduces rework during delivery.
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203
Cover image for Smooth onboarding sets the tone for the entire client relati...
Smooth onboarding sets the tone for the entire client relationship. I help businesses move clients from agreement to confident, active use through structured setup, clear handoffs, and consistent follow-up. The result is fewer bottlenecks, faster activation, and a better overall client experience.
10
333
Cover image for Disorganized workflows slow teams down and create unnecessar...
Disorganized workflows slow teams down and create unnecessary stress. I analyze existing processes and redesign workflows to improve visibility, efficiency, and accountability. The goal is smoother execution, fewer handoffs, and better operational flow.
23
330
Customer Success Manager(2)
Trey Massie's avatar
Trey Massie
Los Angeles, USA
LA based AM keeping clients satisfied and coming back.
New to Contra
LA based AM keeping clients satisfied and coming back.
Cover image for Full scope of the services
Full scope of the services I offer. If you have needs that are adjacent, but not listed and want to see if I am a good match, let's talk!
2
68
Cover image for Showcases the Freelance Services Profile.
Showcases the Freelance Services Profile. Overview of my portfolio and relevant background experience.
2
64
Cover image for Senior Account Manager with 4+
Senior Account Manager with 4+ years owning 350+ client relationships across a $9B portfolio at a large commercial real estate company. Demonstrated past skill in relationship management, cold outreach, client check-ins, and CRM tracking. 
1
148
Cover image for Client Account Management — Keeping
Client Account Management — Keeping Every Account Informed and Every Issue Resolved This highlights my approach to account management and what it actually looks like in practice — not just the title, but the process behind it. At the start of every week, I flag anything time-sensitive first. Deadlines, pending items, anything that needs attention before I can move on. Once those are addressed, I work through the rest of my accounts systematically — using a mix of CRM notes, logged activity, and my own familiarity with each client to know where things stand. When something is unresolved, I don't go quiet. I send a short update so the client is never left wondering, and I loop in the right people internally before anything escalates. Clients shouldn't have to chase their account manager — that's not a relationship, that's a gap. My focus is on clear, proactive communication and making sure nothing slips. Especially when things get complicated — that's when staying calm and direct matters most. This reflects my ability to manage multiple accounts simultaneously without losing track of where any single one stands, and to show up as a resource clients can actually count on.
2
168
Customer Success Manager(3)
Erika Torres's avatar
Erika Torres
San Diego, USA
Customer Success in SaaS
Customer Success in SaaS
Cover image for Account Executive
Account Executive
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2
Cover image for Customer Success Manager
Customer Success Manager
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18
Cover image for Customer Experience Associate
Customer Experience Associate
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15
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Customer Success Manager(2)