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⚠️ How to protect yourself from chargebacks on Contra (important lessons)
Following up with what I learned from @David Roeske during our call. I’m sharing this because so many of us deal with unfair refund requests and possible chargebacks, and some of these details were truly eye-opening.
Here are the key things I learned:
1. Credit card payments are risky
Anyone who pays with a credit card can issue a chargeback through their bank, even months later. Banks almost always side with the client, even with proof.
2. Debit card or bank transfer = much safer
These payments are harder to dispute because the client actively authorized the payment. Chargebacks are rare unless it’s proven fraud.
This is very helpful, thanks a lot.
Great thread
very insightful thread. Thank youuu
Impressive design
it means a lot! Thank you for the insightttsss!
this is so valuable, thanks for putting it together 🙌
Thank you for sharing!
How would we know , how the client paid on Contra ?
We charge though escrow accounts to be safe, so once client deposits the advance , we start the work.
Am I missing anything ?
how did you guy make money on contra
That's really great , you talk about it 🙌
How do we, on Contra, guarantee they pay through a debit card or bank transfer instead of a credit card since the entire process is done through their side of Contra? On the few projects I've taken on, it always just says "payment confirmed with Contra."
Wouldn’t it cause some concern for the client if we ask which payment method they used?
It would be even more uncomfortable to demand that they make the payment via bank transfer or debit card.
Don’t get me wrong, I’m just as concerned about refunds or chargebacks as everyone else...
thank you for this
@Sevd Atas This is super useful 👀
Have you personally faced a chargeback on Contra before, or was this more of a heads-up from your call?
Ok
Thank for sharing Sevd.
Thank you for sharing Sevd! This is super valuable information. I never considered this at all on other platforms. Will definitely implement this here. 🙌
New fear unlocked, thanks for sharing Sevd
Thank you so much for sharing this, Sevd. I learned a lot.
Should be tagged with #7daysofgiving too! Great advice here
Really appreciate this, Sevd. As a new freelancer with Contra, I want to ensure I avoid potential issues such as what you mention.
This is INCREDIBLY valuable. Thank you!
Insightful👍
@Sevd Atas this is so valuable, i have experienced this first hand with a client
Thank you! Sevd
First time using the app, thanks for let us know. You are a life saver!
Thank you so much for sharing this.
Chargebacks are a pain point for Contra, and I really appreciate when contractors take the time to look out for the community and recognize the risks.
the milestone insight is sooo helpful! I've moved to that as my default payment structure for one-off projects
The network for creativity
Join 1.25M professional creatives like you
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Creatives on Contra have earned over $150M and we are just getting started
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