

I spent 14 years on the frontline of mental health and addictions crisis work, and three years in the infantry before that. When I moved into homelessness services I found the same problem I'd seen everywhere: good people, absent systems, and everything held together by whoever happened to remember.
So I started building the systems.
Under a $1,500-per-person ceiling I built a cost-share engine and an intake-to-placement net that produced 400+ individualized crisis-housing packages across multi-partner funding, and exceeded a thirty-placement mandate by more than threefold.
Then I put the same setups on my colleagues' machines. Four-plus machines across two departments — people with no technical background producing work by day two, and teaching the next person by the end of the week.
I work with operations that are complicated, high-consequence and running hot. Nonprofits, healthcare, community programs — anywhere the cost of a bad handoff is a person rather than a number.
What I actually do is make the work legible. Map what's really happening rather than what the org chart says. Separate what should be automated from what has to stay a human decision. Then leave behind something you can run without me.
That last part is deliberate. Most consulting is built to make you dependent — the knowledge stays in the consultant's head and next year you're back where you started with a smaller budget. I'd rather you didn't need me again. An organization that understands its own systems is stronger than one renting the understanding, and it writes better funding applications between engagements too.
I came to this from the floor, not from a computer science degree. That means I've made decisions where being wrong had a cost you could see, and it's why I'm careful about what an AI system is allowed to decide on its own. Governance isn't paperwork to me. It's the difference between a tool that helps and a tool that quietly makes things worse while everything still looks fine.
If your operation is under load and nobody can quite explain how it works anymore — that's the conversation I'm good at.
$150 - $200/hr
Surrey, Canada