Good UX doesn’t just make products usable - it makes them profitable.
➡ When UX improves, users complete tasks faster, drop off less, and trust the product more.
➡ That directly impacts conversion, retention, and referrals.
➡ Most businesses think UX is “design work.”
➡ But UX is...
Strong UX patterns earn trust faster than strong branding.
➡ Users rely on learned behaviours.
➡ Breaking familiar patterns for uniqueness often breaks confidence.
Takeaways:
✅ Respect platform conventions
✅ Innovate where it helps, not where it hurts
✅ Familiarity builds speed
My...
Unexpected actions create hesitation.
➡ Creative CTAs look smart but often confuse intent.
➡ When users are about to act, clarity matters more than cleverness.
Takeaways:
✅ Familiar language reduces friction
✅ Surprise belongs in delight, not decisions
✅ Actions should feel obvious
My...