Customer Support Enhancement Initiative
Enhancing customer support through training, a knowledge base, CRM integration, and feedback mechanisms to boost satisfaction and agent productivity.
Technical Support Specialist
Customer Success Manager
Customer Support Representative
Avaya one x
Gmail
Zendesk
Daily 15-Minute Huddle for Process Calibration: Driving Success
Implementing daily 15-minute huddles to enhance team communication, improve process calibration, and drive success through real-time feedback and alignment.
Technical Support Specialist
Customer Success Manager
Customer Support Representative
Salesforce
Operational Excellence Enhancement Project
Led the Operational Excellence Project for Prezzee, optimizing performance through dashboards, tracking, training, and refined content moderation policies
Customer Success Manager
Content Moderator
Operations Lead
Avaya one x
Zendesk