Subject Matter Expert
Dale Allen Lee
I've been in the BPO industry for 8 year, and I handled different types of accounts and communication channels, such as Voice, LiveChat, and Email. I was a subject matter expert with Shore Solutions for more than 2 years. I've handled Livechat and Inbound selling (mainly troubleshooting and billing concerns) for an Australian Telecommunications account. I led a team of 5, managing all types of escalations to the TIO (Telecommunications Industry Ombudsman).
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Posted Oct 1, 2024
I've been in the BPO industry for 8 years, and I handled different types of accounts and communication channels, such as Voice, LiveChat, and Email.
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SHORE Solutions
