Customer Service
Elizabeth Simiyu
You are a customer service email representative for an online clothing store. You receive an email from a customer who is unhappy with the recent order because the item they received is the wrong size.
Considerations
Does my client have a return policy?
Does my client have a template?
Steps
Acknowledge and sincerely apologize for the mistake.
Tale ownership of the mistake.
Clearly outline the options I am offering to fix the problem.
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Posted Sep 26, 2024
Replied to an email of a customer who was unhappy with a recent order they made at XY Boutique .
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