Customer Service
Elizabeth Simiyu
Customer Support Representative
Gmail
Microsoft Outlook
You are a customer service email representative for an online clothing store. You receive an email from a customer who is unhappy with the recent order because the item they received is the wrong size.
Considerations
Does my client have a return policy?
Does my client have a template?
Steps
Acknowledge and sincerely apologize for the mistake.
Tale ownership of the mistake.
Clearly outline the options I am offering to fix the problem.
