Streamline your Coupon Campaigns with EzCoupon

Rahul Kumar

EzCoupon is a B2B SaaS platform designed to streamline the creation, management, and distribution of coupon campaigns for advertisers and publishers. The platform offers seamless integration with existing e-commerce, CRM, and marketing systems, providing flexibility and control over coupon strategies.

🧩 Problem Statement

Advertisers and publishers often face challenges in managing coupon campaigns due to:​
Fragmented Systems: Disparate tools for creating, distributing, and tracking coupons lead to inefficiencies.
Limited Customization: Inflexible coupon formats and rules hinder targeted marketing efforts.
Integration Issues: Difficulty in integrating coupon systems with existing platforms disrupts workflows.
Lack of Transparency: Insufficient campaign overviews make it hard to assess performance and make informed decisions.

🧠 Design Approach

User Research & Empathy:
Conducted interviews with advertisers and publishers to understand their pain points.
Identified the need for a unified platform that offers flexibility and seamless integration.​
Competitive Analysis:
Analyzed competitors like Talon.one, Voucherify, Affise, and Tune to identify gaps and opportunities.​
Information Architecture:
Developed intuitive user flows to simplify campaign creation and management.
Structured the platform to provide clear overviews and easy navigation.​
Wireframing & Prototyping:
Created low-fidelity wireframes to map out core functionalities.
Developed high-fidelity prototypes in Figma, incorporating user feedback iteratively.​
Visual Design:
Established a cohesive design system to ensure consistency across the platform.
Focused on clarity and usability to enhance user engagement.

✨ Key Features Implemented

Seamless Integration: API-driven integration compatible with major platforms, allowing management of coupons without disrupting existing workflows.
Flexible Coupon Creation: Support for various formats, including percentage discounts, fixed amount discounts, and custom coupons
Rule-Based Management: Advanced rule-setting capabilities, including expiration dates, usage limits, and product restrictions.
Multi-Channel Distribution: Distribution across email, social media, and affiliate networks with live attribution and tracking tools.
Detailed Campaign Overviews: Clear understanding of each campaign, including objectives, target audience, coupon types, distribution channels, and redemption rules.

πŸ“ˆ Outcome & Impact

The redesign of EzCoupons led to significant improvements:​
Enhanced Efficiency: Streamlined processes reduced the time to create and manage campaigns.
Increased Adoption: User-friendly design led to higher adoption rates among advertisers and publishers.
Improved Campaign Performance: Advanced tracking and analytics enabled better decision-making and optimization.​

πŸŽ“ Key Learnings

User-Centric Design is Crucial: Understanding the specific needs of B2B users leads to more effective solutions.
Integration is Key: Ensuring seamless integration with existing systems enhances user satisfaction and adoption.
Flexibility Drives Success: Providing customizable options allows users to tailor campaigns to their unique requirements.
Transparency Enhances Trust: Clear overviews and reporting build confidence in the platform’s capabilities.
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Posted Feb 15, 2024

From Friction to Flow: The UX Journey of Streamlining Coupon Campaigns for Businesses

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