Vodafone Idea IT Infrastructure App Redesign
Hardi Kamlesh
Redesigning Vodafone Idea's Internal IT Infrastructure app to enhance efficiency and productivity
My role: Responsible for research,
conceptualization and design
Team: Me (UX designer),
a UI Designer & Internal stakeholders from IT Infrastructure team
Vodafone Idea is the 3rd largest mobile telecommunication network in India
It has a subscriber base of 212.45 million as of 30 September 2024. It provides pan-India voice and data services across 2G, 3G, and 4G platforms.
Understanding requirement:
One of Vodafone Idea's key verticals is IT Infrastructure. My point of contact is Sudeep, a member of the IT Infrastructure team.
Meetings with IT Infrastructure team
Key takeaway from the meetings:
User Types: The app will be used by four types of users:
Field Engineer (FE)
FE Manager
SME
Corp User
4 sub-domains under IT Infrastructure
Fiber
Transmission
Mobility
Enterprise
Challenge
Optimize IT infrastructure and efficiency:
As India’s leading telecom operator providing connectivity to nearly 270 million mobile customers (as of December 2020), Vodafone Idea Limited needed to optimize its IT infrastructure.
Teams’ manual daily operations resulted in low operational efficiency and multiple errors.
Disconnects between automation tools caused security and compliance risks, inefficient use of resources, and financial penalties caused by frequent breaches in service-level agreements (SLAs).
Solution
A bundled app for all the users in all 4 domains:
With a bundled app, Vodafone Idea Limited will improve the service management platform that offers business units IT visibility and control regardless of location or operating system.
An integrated app with its automation tools into a unified platform, dashboard, auditing, and reporting system.
User Hierarchy
User Hierarchy
Here are few screens of the current app:
Competitor Analysis:
Information Architecture:
Home screen of One Force app😍
Impact:
During the internal meeting with the IT Infrastructure team: they
appreciated the presentation.
They appreciated the presentation. I noticed a sense of relief when they saw the image of a Field Engineer on the tower, as it reassured them that our team is capable of successfully executing the redesign.
THAT'S A WRAP
Given that this is a bundled app with numerous screens, the above are
just initial drafts of the design team's work. These screens will be deployed in phases.
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Posted Jul 11, 2026
Redesigned Vodafone Idea's IT Infrastructure app to boost efficiency.
