CRM SENIOR CONSULTANT

General

1. In a few projects lead and facilitate client discovery sessions and effectively manage project risk. 2. Ability to adapt to new technologies and learn quickly

3. Well organized, results-driven, and eager to handle difficult problems.

4. Self-motivated with a high degree of initiative and analytical and problem-solving skills.

5. Work closely with DevOps team to assist on CI/CD best practices

6. Agile mindset

Siebel

1. Working on complex projects in the entire life cycle.

2. Providing guidance to other developers.

3. Helping with Siebel upgrade version from 16.19 to 20.

4. Creation of automated migration process with JENKINS.

5. Creation of automated system test process with KATALON.

6. Supporting Business (Product Owner) Analyst and Service Architect team with a code-less solution and best

practices.

Salesforce

1. Data migration from source systems into the Salesforce application

2. Functional analysis, participate in business process discovery workshops

# General integration(Rest, Platform Events and etc)

a. Interface to consult information from a legacy system b. User management automation

c. External object relationship

d. Massive updates request using Platform Events

# General Automation (Flow, Process Builder and etc)

a. OmniChannel skill-based routing configuration

b. Automation for speed up Opportunities and Case management.

c. Automation for handling correct Queue and Escalation

d. Automated closed cases process based on Entitlements, Batch Apex, and Schedulers.

# General AI utilization (Einstein NBA, Recommendation and etc)

a. NBA for the show to the agent what the customer it's more like to know regarding products and services

for their car.

b. Creating product and service forecasting predictions for specific customer tiers. Split up by type, model,

and year.

i. Based on the open pipeline, score the opportunities and expected close dates.

c. Creation of predictive model based on mixed(non-SFDC and SFDC) entries of data. # Custom configuration - application design and configuration

a. Lightning Components for consolidating external process