As an experienced SME, I am pivotal in designing and implementing solutions that meet business and technical requirements. I actively participate in solution design meetings, bringing deep technical expertise and a thorough understanding of business processes to ensure optimal outcomes for clients.

# Core and Community Cloud

- Objective: Streamline and automate the sales processes for a global retailer while enhancing customer service and engagement. - Sales Cloud: Designed and implemented different pipelines to manage the end-to-end sales cycle, from lead generation to opportunity management. Integrated Sales Cloud with the ERP system. - Service Cloud: Managed customer service inquiries and support cases. Omnichannel configuration to improve service agent productivity. - Community Cloud: Created a customer portal, allowing premium customers and partners to track their orders, access support resources, and engage with the retailer's community, thereby reducing the load on customer support.