Retained with a medical aesthetics company as a People Operations Manager, and an Operational Consultant. Provide HR and Operational guidance to the COO to help map and measure roles and responsibilities of team members, evaluate customer journey, and optimize SOPs and KPIs for improved gross sales without significant changes in headcount or total labor spend.

Retained HR responsibilities activities include: HR handbook revamp, total rewards and benefits outline, hiring & onboarding, team & people management, team engagement, and employee offboarding.

Operations responsibilities include: customer journey mapping & optimization, technology evaluation & implementation, training & development on new SOPs and technology, leadership guidance and goal setting.