Implementing Customer Success Best Practices in SaaS
Lauren Pfeffer
Lead the implementation of best practices at a fast-growing, SaaS startup. Mentored and upskilled a small customer success team. Built out customer success handbook and customer success team working agreement.
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Posted Feb 27, 2024
Led the implementation of customer success best practices in a fast-growing SaaS company, resulting in a 27% increase in customer retention.
