Customer Support Representative for E-commerce Company

Respond to customer inquiries and resolve their issues via email, phone, or chat

Assist customers with placing orders, tracking shipments, and processing returns

Provide product information and recommendations to customers

Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment

Maintain accurate records of customer interactions and transactions

Identify and escalate complex issues to senior representatives or supervisors

Stay up to date with product knowledge and industry trends to provide excellent customer service

Meet and exceed customer satisfaction goals and performance metrics

Continuously improve customer service processes and procedures