Customer Support Representative for E-commerce Company
Respond to customer inquiries and resolve their issues via email, phone, or chat
Assist customers with placing orders, tracking shipments, and processing returns
Provide product information and recommendations to customers
Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment
Maintain accurate records of customer interactions and transactions
Identify and escalate complex issues to senior representatives or supervisors
Stay up to date with product knowledge and industry trends to provide excellent customer service
Meet and exceed customer satisfaction goals and performance metrics
Continuously improve customer service processes and procedures
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Posted Oct 29, 2023
Assisted customers with inquiries, resolved issues promptly, and provided excellent service to enhance the overall customer experience.
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Occano
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