UX-UI Design for a B2B IT Support Software

Neomanis is an IT support solution built on a customizable human-machine interface aimed at solving simple issues and escalating more complex ones. By delegating this first level of response, it optimizes resources and enhances user satisfaction through increased efficiency: escalated tickets are well-qualified and thoroughly documented, providing the support staff with a wide array of tools to resolve the issue.

I had the opportunity to be part of this project, which concluded shortly after the completion of its MVP. For almost two years, I helped the brand develop its branding and led the entire UX and UI design process in collaboration with the dev team. While not a fully-fledged design system, the project included a vast number of components for both the software and its heavy client interface. This remains one of my most comprehensive experiences in this field.

Brand guidelines

Figma project

Copywriting

Figma

Adobe Creative Cloud