Digitalization: System for Automatization of Postal Services

Role:

Project, Process and Delivery Manager

Problem:

1. Long time of service because of high volume of postal items and manual operation process

2. Unsatisfied customers and complaints because of long queues, long delivery time, input mistakes

3. Lack of accurate data for further reporting and analyzes both for the company and the customer

Goals:

1. Digitalize and make the process of the sending postal items automated for B2B sector

2. Increase the productivity of the employees

3. Create a database integrated with the main operational system

Solution:

As a Business Analyst, I identified the business needs of the internal and external stakeholders, that is customers, customer service representatives, financial, reporting and analyzes departments

As a Project Manager, I managed all the life cycles of the project including the processes from Initiation up to Closing

As a Project Manager, I managed the team including product demonstrations to the clients

As a Delivery Manager, I created all the necessary documentation including Process Flow for the internal adaptation, Regulations and User Guide

As a Delivery Manager, I managed the process of integration with the Internal Operational System including testing

As a Delivery Manager, I organized training sessions with clients and staff.

Result:

A system through which the clients send all the data about the items in a digital way having an opportunity to pay online as well as see the historical data.

The development of the service increased the internal productivity up to 3 times and saved time also for clients.