The NNPC Fuel App is intended to be Nigeria’s official platform for fuel payments, station discovery, and product access. However, the existing experience struggled to meet these goals.

Most users simply wanted to know where to find fuel and how to pay easily — yet the app placed more emphasis on wallet management and BVN verification than on actual fueling convenience.

The redesign focuses on redefining the product’s core purpose: making it a utility-first platform that connects users to nearby stations, enables transparent transactions, and promotes trust between NNPC and the public.

Outdated and inconsistent visual design, disconnected from NNPC’s identity

Station discovery and fuel availability were hard to find

Unnecessary BVN requirement created onboarding friction

“Me2You” gifting feature was incomplete

No way for users to rate or provide feedback on stations ons.

I set out to reposition the app around real user needs — helping drivers find fuel, trust station information, and transact effortlessly.

The focus was on simplifying access, promoting transparency, and aligning design with the NNPC brand.

Removed BVN requirement and introduced Google and Email sign-in for faster access and broader usability.

The homepage now prioritizes station discovery, displaying nearby stations, availability, and fuel types in real time.

Users can buy by amount or volume, pay via wallet or card (Paystack), and receive QR-based receipts for every transaction.

Enabled sending fuel vouchers to friends, family, or drivers — redeemable directly at partner stations.

Introduced a post-purchase review system, letting users rate stations and report issues like poor service or shortages.

To strengthen transparency and accountability, a dedicated Reporting Misconduct feature was introduced.

Users can easily report issues such as:

Overpricing or fuel hoarding

Poor service or unethical behavior at stations

Safety violations or product tampering

The wallet experience was redesigned to make payments simpler, faster, and more transparent.

Users can now:

Fund their wallet via transfer or voucher redemption.

View real-time balances and detailed transaction history.

Access digital receipts for every fuel purchase.