Successful Deal Reframing and Upsell

Type: Customer Support / Sales Strategy Description:

A client was ready to cancel his deal due to unexpected fees. I didn’t let it go — I called him personally, reframed the offer, and guided him to a better option. The result? He bought a premium car $10,000 more expensive than the original — and thanked me. I used deep listening, objection handling, and trust-building to close the deal that seemed lost.

✅ Result: Saved the sale, increased revenue, turned frustration into gratitude 🛠 Tools: Telegram, CRM, Google Sheets 🧠 Skills: Emotional intelligence, negotiation, decision framing