Client Onboarding System Design for Pro Gaming Software

Type: Client Onboarding & Process Design Description:

At a tech company (Pro Gaming Software), we had new B2B clients — but no structure. I created a full onboarding system from scratch:

Welcome email sequences

Zoom calls with screen-share walk-throughs

Step-by-step Google Docs guides The result? Clients understood the product faster and churn dropped by 25% in the first month.

✅ Result: Lowered support tickets, increased retention 🛠 Tools: Zoom, Loom, Notion, Gmail 🧠 Skills: Process building, client training, clear communication