Live Chat Support at Scale by Ivan PodopryhoraLive Chat Support at Scale by Ivan Podopryhora

Live Chat Support at Scale

Ivan Podopryhora

Ivan Podopryhora

Technical Support Specialist

Intercom

Intercom

Slack

Slack

Trello

Trello

Customer Service

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Posted Apr 19, 2025

Handled 30+ daily chats, resolved tech issues fast, flagged bugs, and helped users feel supported. Satisfaction score: 94%, response time dropped 30%.

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Timeline

Jul 1, 2024 - Jul 24, 2024

Tags

Technical Support Specialist

Intercom

Intercom

Slack

Slack

Trello

Trello

Customer Service

Ivan Podopryhora

Ivan Podopryhora

Tech Support & Onboarding Pro | Clear. Fast. Friendly.

Client Onboarding System Design for Pro Gaming Software

Client Onboarding System Design for Pro Gaming Software

Successful Deal Reframing and Upsell

Successful Deal Reframing and Upsell

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For independents

Contra Pro Manage freelance projects Get verified as an expert Find jobs Get discovered Sign contracts Send invoices Commission-free payments

For companies

For companies Manage team projects Share hiring workspace Post jobs Discover contractors Sign contracts Approve invoices Global payments & tax compliance

Use Cases

For companies For freelancers For creator tools For agencies For VCs

Resources

Partner networks Advertising Hackathons Creative Human Data Human Creativity Benchmark Human in the loop API Project-based hiring calculator Guide to flexible hiring Guide for agencies Creator tools awards Customer stories Blog FAQs for freelancers FAQs for companies Referrals

Hire Freelancers

Explore all Top independents Design Engineering Marketing Music & audio Social media Video & animation Product Business consulting & HR Other

Contact

Contact support

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