Freddie Mac Multifamily

Freddie Mac's Multifamily Division has been undergoing a Digital Transformation to modernize legacy systems and create a cohesive experience for multifamily loan transactions within Freddie Mac's Multifamily platform, MyOptigo. About 12 Agile Development/Product Teams were created for the Digital Transformation. Our centralized UX Team of 6 supported all of these product teams to design intuitive and delightful experiences that enable and empower users to focus on what is important.

Collaborate with stakeholders, product, engineering, development, and architecture to define user needs, prioritize features and align efforts

Lead discovery and exploration efforts for epics, stories, and tasks (could include journey mapping, user flows, wireframes, prototyping, information architecture, content strategy, workshop facilitation, etc)

Facilitate moderated and unmoderated testing for multiple product teams to iterate on designs

Compile insights and documentation + deliver/present findings and recommendations to stakeholders and product teams

Design user interfaces that are backed by UX-related laws, principles and heuristics

Utilize Freddie Mac's Multifamily's Design System, OneRoof, toward consistent platform design

Spec designs for handover to development

Contribute to the success and impact of the design system through team collaboration and dedicated design system meetings/working sessions

Assess the need for new components and/or patterns to be added to the system (and propose design direction to be implemented)

Monthly UX Showcase to present on current work-in-progress and other various UX topics to an audience of around 80+

Present during Lunch and Learn sessions around various topics (i.e. user testing and tooling)

Cross-functional team leadership and mentoring junior designers

Build and maintain relationships with product teams

Facilitate communication and manage expectations related to goals, requirements, and delivery