IT Support
Jennifer Peek
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Posted Jul 17, 2024
Maintaining infrastructure, optimizing security, assisting users, managing backups, and ensuring compliance, enhancing operational efficiency.
System Upgrades and Migrations:
Planning and executing upgrades to operating systems or software.
Migrating data and applications to new servers or cloud platforms.
Network Infrastructure Setup and Maintenance:
Installing and configuring routers, switches, and firewalls.
Monitoring and optimizing network performance and security.
Help Desk and User Support:
Providing technical assistance and troubleshooting for hardware, software, and network issues.
Managing user accounts and permissions.
Security Audits and Compliance:
Conducting regular security audits and vulnerability assessments.
Ensuring compliance with industry standards and regulations (e.g., GDPR, HIPAA).
Backup and Disaster Recovery Planning:
Implementing and testing backup solutions for data protection.
Developing and documenting disaster recovery plans and procedures.
Software and Patch Management:
Managing software licenses, updates, and patches to ensure system security and stability.
Deploying new software applications and ensuring compatibility.
IT Asset Management:
Tracking and managing hardware and software assets throughout their lifecycle.
Conducting inventory audits and optimizing asset utilization.
Training and Documentation:
Providing training sessions for staff on IT systems and best practices.
Creating and maintaining technical documentation and knowledge base articles.