IT Support

System Upgrades and Migrations:

Planning and executing upgrades to operating systems or software.

Migrating data and applications to new servers or cloud platforms.

Network Infrastructure Setup and Maintenance:

Installing and configuring routers, switches, and firewalls.

Monitoring and optimizing network performance and security.

Help Desk and User Support:

Providing technical assistance and troubleshooting for hardware, software, and network issues.

Managing user accounts and permissions.

Security Audits and Compliance:

Conducting regular security audits and vulnerability assessments.

Ensuring compliance with industry standards and regulations (e.g., GDPR, HIPAA).

Backup and Disaster Recovery Planning:

Implementing and testing backup solutions for data protection.

Developing and documenting disaster recovery plans and procedures.

Software and Patch Management:

Managing software licenses, updates, and patches to ensure system security and stability.

Deploying new software applications and ensuring compatibility.

IT Asset Management:

Tracking and managing hardware and software assets throughout their lifecycle.

Conducting inventory audits and optimizing asset utilization.

Training and Documentation:

Providing training sessions for staff on IT systems and best practices.

Creating and maintaining technical documentation and knowledge base articles.