• 2016-2021 Technical Support, Customer Service BPO Industry

As an experienced professional with five years of experience in the BPO industry, I have a wealth of knowledge and expertise to offer potential employers. My current role as a Level II Technician for a Microsoft Office account offers me the opportunity to utilize my technical skills to support both Mac and Windows operating systems. I have also held roles as a Technical Support for a Century Link account, Customer Service for a Sprint account, and have recently been promoted as a Senior Quality Evaluator for a Comcast account. My expertise in the BPO industry includes installing, configuring, and troubleshooting computer hardware and software, providing comprehensive technical support for users, and responding to customer inquiries in a timely manner. I am highly detail-oriented with a knack for quickly identifying and resolving potential problems. Additionally, I have excellent communication and interpersonal skills, and I am comfortable interacting with customers from all backgrounds. In my role as a Senior Quality Evaluator, I am responsible for ensuring that agents and customer service representatives adhere to company policies and procedures. This involves monitoring calls, providing feedback to agents, and conducting surveys to assess customer satisfaction. As such, I am also well-versed in quality assurance processes and techniques. My five years of experience in the BPO industry has enabled me to develop a comprehensive skillset that is suited to a variety of roles. With a strong technical background, excellent customer service abilities, and a commitment to quality, I am confident that I can make a significant contribution to any organization.