Due to time constraints, we opted for a lean UX approach, emphasising just enough research, ideating collaboratively, and rapid sketching and prototyping to validate designs internally and test externally. We kicked off the project by setting up several workshop sessions with key stakeholders and POs in order to define the end-to-end journey. I then put together a flow that was guided by the knowledge from the engineering and product teams. We then iterated based on all parties’ feedback.