The City of Boston needed to quickly transition operations and communications to the virtual space throughout the COVID-19 Pandemic. Although departments developed best practices for operating and communicating in the virtual space, departments developed such practices with the expectation that this was only temporary. Departments noticed that the virtual space encouraged accessibility and visibility to community engagement, as residents could now participate from their own homes, on their own schedules. The problem was now not to escape the virtual space as soon as possible, but rather to leverage the virtual space into the future.

Design Strategist

Four months (September - December 2020)

Discovery and user research, literature review, user interviews, personas and journey maps, and ideation, Figma

Our team discovered that the issues stemmed from rapport issues and community connection concerns. This informed the work that the next semesters team created.

View my case study here: https://kierajperryman.com/project/monum