Title is SaaS Onboarding and

Title is SaaS Onboarding and Churn Prevention for MedTrack Systems and PulseOps. Problem is MedTrack Systems, a healthcare administration company operating across 9 regional offices in East Africa, struggled with low product adoption, uneven digital literacy, a skeptical regional director, and an aggressive 90-day board deadline to onboard all offices onto PulseOps, a B2B SaaS platform. Strategy is designing a phased 30-60-90 day onboarding framework tailored to MedTrack's constraints, creating a stakeholder communication strategy for each decision-maker including the CEO, Regional Director, Operations Lead, and office administrators, and deploying a proactive health score monitoring system from Day 1. Execution is a pilot rollout to 2 offices in the first 30 days, expanding to 6 offices by Day 60, and achieving full 9-office activation before Day 90, with training delivered in English and Swahili, a Branch Champion peer-support model, and WhatsApp voice note training for remote staff. Impact is all 9 offices live within the 90-day board deadline, a clear trajectory toward 35 percent admin error reduction, and successful conversion of a skeptical Regional Director into a platform champion.