Project: Agile Product Roadmap

Coordinated data collection using analytics tools (CRM feedback based on win/loss analysis, usage analytics, customer support data) and worked with executive stakeholders to develop a roadmap to achieve transformational product development and customer satisfaction goals. Delivered against roadmap and communicated achievements to customers via customer success campaigns involving training and release notes. Reviewed changes to the roadmap to iterate. Also worked with several product & development teams to create high-level "t-shirt sizings" for effort and create a backlog and sprint planning system to support the delivery of the roadmap. Large roadmap items included: Extension of API end-points to serve additional customer use cases for CRM integrations; launch of a flexible download functionality for large datasets; enhancements to facilitate customization of alerts to increase relevance of results.