Digital Content Coordinator

·        Facilitate blog fulfillment ensuring timely posting within indicated SLAs (service level agreements).

·        Produce quality blog content based on editorial and style guidelines.

·        Achieve business objectives by managing on time delivery of digital campaigns to our customers.

·        Supports marketing stakeholders by consulting them on how to further advance their digital campaigns and ensure our digital tools and best practices are being leveraged.

·        Coordinate and manage all activities linked to release preparation and release of digital campaign activities

·        Facilitate campaign management tasks: creating and maintaining content release schedule,

·        Monitor compliance related tasks for campaign content

·        Conduct analysis for program effectiveness and uses the findings for market site enhancements and to leverage optimization of all programs

·        Keep business partners informed about campaign performance throughout the campaign lifetime. Prepare regular activity reports.

·        Ensured that all content was in line with company guidelines and best practices

·        Reviewed incoming customer feedback/complaints and responded appropriately within 24 hours or less (depending on severity) and deleted offending content when necessary

·        Capability to connect with different stakeholders providing a cooperative and high-performance environment.

·        Ensured that all published content met the company’s quality standards by reviewing it against a checklist of criteria

·        Development of projects to improve quality and compliance processes, improvement of the work environment, providing training and shadowing process