Hotel Admin and Management

● Administrative Work in a Hybrid Environment

● Launched and oversaw a profitable Food & Beverage Service, diversifying revenue streams through strategic implementation of Food Research & Design, streamlined delivery systems, sourcing of high-quality raw materials, and accurate cost estimation, expanding the brand's online presence.

● Elevated customer service and strengthened customer relationship management through the implementation of comprehensive staff training programs and proactive customer feedback surveys.

● Collaboratively oversee the management of social media platforms, utilizing strategic tactics to generate heightened brand awareness and promote company services, increasing engagement rates by 10%

● Effectively led and supervised hotel staff during the onset of the Covid crisis, ensuring seamless operations and adherence to safety protocols.

● Revamped the Company's webpage, implementing user-friendly design enhancements that resulted in improved accessibility and increased web traffic.

● Analyzed and minimized customer pain points through feasible research to retain customer relationship by 30%.

● Analyzed operations and inventory and integrated alternative sources and programs to reduce costs by 5%, and increase efficiency by 15%.