FitMentor has received a handful of positive reviews for its personalised fitness guidance, with many users reaching their goals. However, the drop-off rate has increased, with only 34% of users achieving their fitness goal. And the negative reviews have risen, citing difficulties with exercises and unmet specific needs.

Roles: User Experience & User Interface Designer • Interaction Designer • UX researcher

Users encounter setbacks while trying to reach their fitness goals. These setbacks are likely a drop in motivation, life activities, discouragements with no immediate result, or change of platform. Perhaps designing inclusive features to tackle these users and their needs is best.

• What are the struggles users face while trying to reach their fitness goals? • What are the setbacks that cause users to abandon their fitness goals? • How might we better help users reach their fitness goals?

• We have a clear understanding of the users’ struggle. • We learnt the major setbacks that users face. • We figured out areas for improvement.

Inability to adhere to routines within hectic schedules.

Difficulty following the dietary plan.

Doubt on authenticity with no immediate considerable gain.

Disliking the assigned workout option.

Low motivation, usually due to no pressure or encouragement.

No professional guidance for their struggles.

Participants want personalised guidance for dietary plans, time management, and motivation, citing difficulties in self-guidance due to busy schedules and lack of motivation. They also requested flexible, personalised routines that better suit their needs, as they struggled with the fixed routines initially assigned. Additionally, some participants suggested a stronger motivation feature to help them stay motivated despite setbacks.

With these recommendations, users will receive personalised treatment and dynamic routines from the daily record feature [R4]. If users dislike the recommended routine or fail to record their day, they can manually adjust their routine with guidance [R1]. Gamification will keep users motivated with engaging sessions and badges [R3], while providing the encouraging benefits of each exercise or diet [R5]. For those still struggling, they can set reminders to prompt exercise [R6] or schedule a meeting with a coach for motivation and routine adjustments [R2]. After careful consideration, we chose these six solutions to address the issues found. However, users may still face challenges such as inefficient manual routine setting, discouragement from lack of immediate gains, gamification fatigue, lack of discipline, or setbacks.

After the user successfully sign-in, they arrive at the home page, where they can explore the various pages, including the Reschedule.

Here, the user may either do their day’s exercise, engage in the community, or view their progress Or seek aid on the Reschedule page.

The Conclusion—the Final Design, intended to improve users experience

Sign in and experience a transformation, a bettership of both FitMentor and yourself. A better assessment that allows for Greater Personalisation of routines. Each routine has qualities such as brief and intense or long and regular, with or without strict dietary

An Easier Way to change all aspects of your routine, seek motivation and professional help.

View others' progress, tips, and tricks. Find, interact, and engage in different communities.

Note: Profiles, Achievements, New Post, Sessions, Settings, Routines, and others could not make it the cut in this showcase.

We learnt that some users need an extra push when encouraging a new healthy habit, while others already have that push, they, instead, need a challenge. These users are not the same.

And much appreciation for reading through. I'm excited to collaborate and create something great with you! I'd love to stay in touch!📜 Instagram and X(twitter) @fallin_armadillo