Global NPS Rollout by Steven CarletonGlobal NPS Rollout by Steven Carleton

Global NPS Rollout

Steven Carleton

Steven Carleton

Product Marketer

Project Manager

Customer Support Representative

Slack

Slack

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Posted Feb 7, 2025

Created scalable, yet flexible NPS project rollout plan that accounted for both country and cultural nuances.

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Product Marketer

Project Manager

Customer Support Representative

Slack

Slack

Steven Carleton

Steven Carleton

Operational Excellence through optimal workflow

Enterprise Project Management

Enterprise Project Management

CRM Implementation Project

CRM Implementation Project

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For independents

Contra Pro Manage freelance projects Get verified as an expert Find jobs Get discovered Sign contracts Send invoices Commission-free payments Gumroad alternative Lemon Squeezy alternative Polar alternative

For companies

For companies Manage team projects Share hiring workspace Post jobs Discover contractors Sign contracts Approve invoices Global payments & tax compliance

Use Cases

For companies For freelancers For partners For agencies For VCs

Resources

Challenges Partnerships Advertising Creative Human Data Human Creativity Benchmark Creative Arena Project-based hiring calculator Guide to flexible hiring Guide for agencies Creator tools awards Customer stories Blog FAQs for freelancers FAQs for companies Referrals

Hire Freelancers

Explore all Top independents Design Engineering Marketing Music & audio Social media Video & animation Product Business consulting & HR Other

Contact

Contact support

Company

Mission Careers Terms & conditions Privacy policy Cookie policy

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Tapped UX data to drive customer support efforts and target NPS touch points during global market expansion to China, Russia, Brazil, Mexico, and Israel. Created scalable, yet flexible NPS project rollout plan that accounted for both country and cultural nuances.