CRM Implementation Project
Steven Carleton
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Posted Feb 7, 2025
Led CRM effort for Customer Service, Provider Network, Sales & Marketing functions.
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Premera Blue Cross
Led CRM effort for Customer Service, Provider Network, Sales & Marketing functions. Transformed siloed thinking, unified disparate data sources to create complete view of customers’ digital interactions. Captured real time feedback for next best action and raised Overall Satisfaction by 20%.