Operations Project: Streamlining CRM Processes at Germanportals

Project Description: As a CRM & Community Manager at Germanportals, I led an initiative to streamline operations by optimizing CRM processes and enhancing communication strategies.

Achievements:

1)I implemented a new CRM system that improved customer data management and reporting.

2)I reduced response times to customer inquiries by 40%, enhancing customer satisfaction.

3)I coordinated with various departments to ensure seamless integration and efficient workflow.