I did not need to interview strangers. I was the user.
Every pain point in Yap Studio came from something I personally experienced as a creator trying to manage multiple platforms alone. The switching. The missed comments. The analytics that tell you everything except what to actually do next.
I studied every major tool in the market before opening Figma. Buffer, Hootsuite, Later, native platform dashboards. What I found was consistent. All of them were built for volume, for agencies posting on behalf of brands. None of them were built for a creator who just wants to wake up, see their numbers, and get back to creating.