Senior Operations Manager

·  Coordination of logistics and operational aspects, as well as the client’s point of contact of BPO for five clients in the US advertising industry, comprising creative logistics, lead generation, media planning, programmatic advertising, and retailer media.

· Training and development of personnel to prepare them for professional growth within the company, as well as their current daily responsibilities.

· Creation and implementation of a Leadership Development Program, including technical and soft skills, as well as training in administrative tasks for employees to prepare for growth within the company.

· Successful implementation, onboarding, and management of the two largest clients in the El Salvador office.

· Key role in the creation and implementation of the New Hire Training department.