Product Knowledge Information Manager
Waleska Jungmann
· Direct contact with B2B Clients regarding new processes and products and the creation and distribution of work guides and product updates to customer service representatives for their implementation.
· Analysis of customer satisfaction surveys and creation of projects towards performance improvement at the account level and staff level.
· Administration of special projects, creation of work schedules, and training programs.
· Training for New Hires and experienced agents, related to products, procedures, and customer service skills, among others.
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Posted Aug 1, 2023
Trained in ISO for policy and procedure documentation. In charge of communicating process changes to the production team. Point of contact for technical matters
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SYKES Digital Services
