Social media strategy development and audience analysis
Community management (responding to comments, DMs)
Performance tracking and monthly reporting
Challenges and Solutions:
One of the challenges was managing negative comments during a product launch. I developed a quick-response strategy that helped maintain a positive brand image while addressing customer concerns promptly.
Tools Used:
Canva for design
Facebook Insights for engagement reports
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Posted Nov 29, 2024
Managed the social media presence for Mersisse, an E-commerce Platform. The goal was to increase brand awareness, engage with the target audience.