The Department of Government Support is affiliated with three government entities in Abu Dhabi. Abu Dhabi School of Government, Abu Dhabi Digital Authority and Human Resources Authority.

The primary obstacle was addressing the absence of a centralized support services hub for over 500 employees at DGS. Within the sector, there are four separate entities with a total of 105 employees, each lacking the ability to access or utilize services across entities. Consequently, this leads to a diverse and time-consuming procedure that involves over 200 services. As a result, leaders are unable to fully focus on essential business activities and must allocate a significant amount of time to handle these tasks.

I was tasked with designing a user-friendly intranet portal that effectively facilitates employees in fulfilling their support service needs. To begin the project, we conducted a thorough analysis of the features and key aspects of SiteCore, which initially had a basic user experience (UX) and user interface (UI). Our main goal was to improve the overall user experience and revamp the design accordingly.

Creating a new service request was simplified by implementing a search feature. Employees can easily initiate a request by typing relevant keywords, which generates a list of applicable services. Clicking on a service opens a service card displaying details such as processing time, required documents, and other relevant information.

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