Social Media Strategist, Community Manager
0
Customer Support Representative
Social Media Strategist
Community Engagement
• Consulted on best community driven content ideas based on product feedback
• Oversaw community management and participated in developing platform-relevant content
• Identified areas of improvement to boost engagement and increase reach
• Consistently engaged to incoming messages by our current/future customers with an organic approach
• Assisted in Spanish speaking inquiries that required immediate attention
• Monitored and reported HDC social performance on a weekly cadence
• Provided growth strategies and feedback for published content after analyzing content performance
• Utilized social monitoring software, including Traacker, NetBase, Sprinklr, and Rival IQ.
Like this project
0
Posted Dec 15, 2023
Advised on community content, managed engagement, responded to messages, and reported weekly using tools like Traacker, NetBase, Sprinklr, and Rival IQ.
Likes
0
Views
3
Clients
L'Oréal
Tags
Customer Support Representative
Social Media Strategist
Community Engagement
Social Media Community Manager & Strategist
Social Media Strategist