Social Media Strategist, Community Manager
Tani Lopez
• Consulted on best community driven content ideas based on product feedback
• Oversaw community management and participated in developing platform-relevant content
• Identified areas of improvement to boost engagement and increase reach
• Consistently engaged to incoming messages by our current/future customers with an organic approach
• Assisted in Spanish speaking inquiries that required immediate attention
• Monitored and reported HDC social performance on a weekly cadence
• Provided growth strategies and feedback for published content after analyzing content performance
• Utilized social monitoring software, including Traacker, NetBase, Sprinklr, and Rival IQ.
Like this project
Posted Dec 15, 2023
Advised on community content, managed engagement, responded to messages, and reported weekly using tools like Traacker, NetBase, Sprinklr, and Rival IQ.
Likes
0
Views
4
Clients
L'Oréal
Social Media Community Manager & Strategist
Social Media Strategist