Social Media Strategist, Community Manager

• Consulted on best community driven content ideas based on product feedback

• Oversaw community management and participated in developing platform-relevant content

• Identified areas of improvement to boost engagement and increase reach

• Consistently engaged to incoming messages by our current/future customers with an organic approach

• Assisted in Spanish speaking inquiries that required immediate attention

• Monitored and reported HDC social performance on a weekly cadence

• Provided growth strategies and feedback for published content after analyzing content performance

• Utilized social monitoring software, including Traacker, NetBase, Sprinklr, and Rival IQ.