AI Ops Employee: Professional Services Intake (Live Demo)
Idris Lamina
The idea
A live demonstration of the IL Signal Studio "AI Ops Employee" pattern, built around Harrington & Cole, a fictional UK conveyancing practice. The firm and its matters are illustrative; the workflow itself is real and runs end to end.
The flow
A client enquiry is submitted on the public page
Claude classifies it: matter type, urgency, client tier
The matter is logged to a structured Google Sheets matter log
A reply is drafted for a fee earner to review
A Slack alert routes it to the team
All of it plays out live on the page in a few seconds. Nothing is auto-sent: the design principle is human approval at every judgment point. The AI removes the admin work around a decision, and a named person still makes the decision.
Two views
Public "play the client" page, where anyone can submit an enquiry and watch it processed
Internal ops console, with a live matter queue, a detail drawer, and a simulated client-reply thread that drafts a contextual follow-up
The stack
n8n Cloud for orchestration, Claude (Haiku) for classification and drafting, Google Sheets as the matter log, Slack for team alerts. No new platform for a firm to learn.
Try it live: https://aiops.ilsignalstudio.com
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Posted Aug 31, 2026
An approval-first AI intake workflow for professional services firms. Claude classifies enquiries, logs, & drafts a reply for human review, with Slack alerts.
