The problem this target market had, and why Laura opened up her own brokerage, was the lack of communication and overall customer service that was provided by popular names in the real estate industry. This target market are the hungry individuals that are trying to get ahead in a very unstable economy, all the while trying to maintain work-life balance - hence the use of technology to save energy and time. The last thing these individuals want to deal with is an unprofessional agent that is simply looking for the next sale.