Customer Onboarding Specialist

Met 24-hr response time SLA with all clients and led 80+ live kickoff calls and webinars over Zoom to provide onboarding,

implementation, training, education and support to quickly reach “first value” for each customer.

 Maintained accuracy of customer and internal data in Salesforce to ensure overall health of each account.

 Led analysis of new SaaS client accounts and upsold additional product features on 11% of new accounts.

 Wrote 7 Help Center articles to increase customer success/support and understanding of the platform.