Using the Freshservice solution portal, redesign the Change Management process, for automated approval process notifications and streamlined workflows. Once the new workflows were approved, the implementation consisted of:
- Modifications in the user forms
- Configuration changes to the impacted workflows
- Email notification setup for approval/ rejection of requests
0 likes · 5 views · May 22, 2024
Created new forms and associated workflows for the automated Change Lifecycle processes. Designed visual reference documents for users.
